Privacy Policy

Last updated: May 27, 2026

This Privacy Policy describes how ascendo collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. We respect your rights and provide transparency about our practices.

Information We Collect

We collect various types of information to provide and improve our apartment cleaning services. When you request a quote or book a cleaning appointment, we collect your name, address, phone number, and email address. This information allows us to schedule services, communicate with you about your booking, and provide professional cleaning tailored to your Rotterdam home.

We also collect usage data about how you interact with our website, including the pages you visit, the time spent on each page, and your browser information. This helps us understand how to improve our site and services. Payment information is processed securely through trusted third-party payment providers and is not stored directly on our servers.

How We Use Your Information

We use the information you provide to deliver our cleaning services, respond to inquiries, and send service-related communications. Your contact details enable us to confirm appointments, provide updates about your booking, and follow up after your cleaning session. We may also use your information to improve our services, develop new offerings, and enhance your experience with us.

We do not sell, trade, or share your personal information with third parties for marketing purposes. We may share information with trusted service providers who assist us in delivering our services, such as payment processors and scheduling partners. These partners are bound by confidentiality agreements and are required to use your information only as necessary to provide these services.

Your Privacy Rights

You have the right to access, review, correct, or delete your personal information at any time. You may also withdraw consent to receive marketing communications from us. To exercise these rights, simply contact us with your request. We will respond promptly and securely confirm your identity before processing any changes to your data.

Under Dutch data protection regulations, you also have the right to request a copy of your personal data in a structured, commonly used format. We are committed to compliance with all applicable privacy laws and regulations in the Netherlands and European Union.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and provide personalized services. We use both essential cookies, which are necessary for our site to function properly, and analytical cookies that help us understand how you use our website. These cookies allow us to remember your preferences and improve our service offerings.

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling essential cookies may affect your ability to use certain features of our website. We recommend keeping cookies enabled for the best user experience.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, and disclosure. Our website uses encryption technology to safeguard data during transmission. All employee access to personal information is restricted and monitored, and we regularly review our security practices to ensure they meet current standards.

While we strive to protect your information, no security system is completely impenetrable. We encourage you to protect your own privacy by using strong passwords and maintaining the confidentiality of your account credentials. If you believe your information has been compromised, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites before providing your personal information. Our privacy policy applies only to information collected through our website and services.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the last-updated date at the top of this page. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, your personal information, or our data practices, please contact us:

Email: [email protected]

Phone: +31 20 567 8934

Address: Prinsengracht 487, Amsterdam, 1016 HT, Netherlands